Operations Support System (OSS) and Business Support System (BSS) are the IT systems deployed in a modern telecom network that help in intergrating the entire network and make the operations efficient. Reliance Infocomm has deployed a host of OSS / BSS systems to get an integrated view of the customer. These systems help in fulfillment, assurance and billing of the services.

The integrated OSS / BSS at Reliance will help in providing better quality services to the customers. They also increase efficiencies of provisioning, customers activation, interconnect settlement, equipment locations, to name a few.

A powerful billing system with a rating engine helps Reliance to come out with innovative tariff plans and implement them on the network. CRM deployed helps give an updated view of the customer to all customer facing staff and helps resolving customers related issues faster.